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Complaints and returns

All manufacturers of the brands available in our shop traditionally set high standards with regard to the quality and long service life of their products. Nonetheless, defects can occur.

Alongside defects, damage in transit1, incorrect deliveries2 or incorrect orders can trigger complaints or returns. In order to return a product to us for one of the above reasons, you have the following possibilities:

  1. Complaint through our Service Center

    If you don't have an online shop account, please call our Repair Center on +49 (0) 8225 / 99 50 90
    (Mon - Fri from 9.00 hrs - 17.00 hrs) or contact us by email to service@cancom.de. We will contact you to discuss how we should proceed.

1 The customer / ordering party undertakes to have any shortfall in quantity or open damage in transit determined on delivery immediately confirmed by the delivery service. The recipient must notify the delivery service in writing regarding damage that is not discernible on the outside immediately, at the latest however on the sixth day after delivery (receipt by delivery service). Please also forward the notification you sent to the carrier to us immediately. We will clarify and handle the matter.

2 Please bear in mind that incorrect deliveries and incorrect orders must be reported within 3 working days (as of delivery date) per e-mail to service@cancom.de. If you do not comply with this set period, your complaint cannot be accepted. (This applies only to business customers and not to private individuals and the right of cancellation that applies to them.)

The currently valid version of our general terms and conditions of business applies.