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ID: 104851 APC ID: WADVULTRA-G3-23

Advantage Herstellergarantieerweiterung 1 Jahr Vor-Ort Service am nächsten Arbeitstag

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APC Advantage Herstellergarantieerweiterung 1 Jahr Vor-Ort Service am nächsten Arbeitstag

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Product description

Experienced, service technician with APC certification
Our experienced service technicians are regularly trained according to the current state of the art, taking into account all relevant safety measures. In addition, you will receive extensive training on all APC products so that these employees can offer you the greatest service experience in the industry.
Maintenance
APC preventive maintenance provides proactive and planned fixes discovered during escalation and remediation analysis.
Logistic coordination
APC coordinates the logistics for your installation. This includes, for example, the delivery and installation of the hardware and the appointment with the installation technicians. This ensures smooth installation processes from start to finish of the project.
System cleanup
Cleaning your systems from dust and dirt that accumulates during normal operation greatly extends the life expectancy of your hardware.
On-site troubleshooting
During the service appointment, APC-certified service technicians will diagnose all errors directly and resolve them quickly and efficiently based on their years of industry experience.
Functional test
During each preventative maintenance, the APC certified service technician performs various tests to ensure that your equipment is operating properly in all operating modes. In this way, problems are identified early - before they can have a negative impact.
Comprehensive escalation and troubleshooting processes
In order to eliminate power outages as quickly as possible and to avoid errors that have occurred in the future, APC follows a clearly structured escalation sequence from root cause analysis to resolution.
Proactive monitoring
Using customer-specific and general trend analysis, our remote monitoring service staff can identify potential threats to the technical infrastructure before serious problems occur.
Free firmware upgrades
The system maintenance includes updating the software revision. There are no hidden costs with APC. All preventive maintenance includes free software updates.
Written reports
You will receive written reports from APC project managers so you are informed about the progress of your project.
Replacement of wearing parts
APC replaces all wearing parts such as air filters, fuses, fans and capacitors as necessary.
Service options
On-site service with flexible response times
Choose the onsite response time that best suits your company's needs and budget.
Experienced, certified service technician
Our experienced service technicians are regularly trained according to the current state of the art, taking into account all relevant safety measures. In addition, you will receive extensive training on all APC products so that these employees can offer you the greatest service experience in the industry.
Labor and travel costs included
Travel and labor costs are included in most service contracts. Details about the service can be found in the corresponding service description.
Parts included or available at a special price
Spare parts and components are included or available at a discounted rate. Details about the service can be found in the corresponding service description.
Inspection of the surrounding area
To ensure that your system is used in an appropriate environment and at optimal performance, we review environmental conditions that may affect your systems, such as excessive heat or humidity.
Summary Service Report
Detailed report on the work carried out, including recommendations for service work to ensure optimal system performance
Technical Support
Our experienced technical support staff is available 24 hours a day, every day of the week. This ensures that you always receive help when you need it.
On-site diagnosis and repair
As part of the on-site service, our certified service technicians diagnose, repair and test the device to ensure optimal performance.