Pickup and Return Service with Defective Media Retention offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. When dealing with defective storage media, you maintain control of your sensitive data.

Reduce your costs
For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Get high-quality support
HP’s expert technicians have the tools and resources to repair your equipment properly.

Enjoy door-to-door service
HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.