Lenovo offers a comprehensive portfolio of value-added services thatsupport the full lifecycle of your Lenovo assets from procurement todisposition. Our service experience can optimise productivity and usersatisfaction by reducing downtime, and enabling you or your IT staff tofocus on your business-critical issues.All Lenovo warranties include24/7 phone access to customer support and full coverage on labor, partsand system repair for all manufacturer defects or common-use issues thatarise with your Lenovo Product. If an issue cannot be resolved by phone,Lenovo will dispatch a certified technician to attempt repair of yourmachine at your location with no shipping involved. This serviceprovides parts and labor repair coverage where labor is provided onsiteat your place of business. If Lenovo determines your product problem iscovered by the product warranty and cannot be resolved over thetelephone or with a customer replaceable unit, repair will be madeonsite, typically the next business day. Service is available duringLenovo’s normal in-country business hours. Calls received after 4:00pmlocal time will require an additional business day for service dispatch.On-site service is available in metropolitan areas only. Next businessday service is not guaranteed. Under the terms of the Lenovo LimitedWarranty, when Lenovo replaces a defective part, that part becomes theproperty of Lenovo. If a drive fails and it is still under warranty, KYDenables you to maintain custody of your data, eliminating the need totrack failed hard drives in transit and eliminating associatedpaperwork. KYD covers multiple drives and failures, so data withinindividual PCs and Servers remains protected.